Our commitment

We prioritize quality, safety and a responsible approach to every product and customer.

Quality under control

Every product undergoes quality control and thorough testing before being released to the market.

We test our products directly at our manufacturing facilities, in our own laboratories and in collaboration with external testing laboratories. We conduct over a thousand tests each year. Thanks to this rigorous testing, we stand behind the performance and safety of our products.

Our central laboratory is equipped with state-of-the-art testing technologies. These include, among others:

Integrating sphere
Goniophotometer
Thermal imaging cameras
Battery and rechargeable battery testers
Hot-wire test equipment

We offer an extended warranty of up to 5 years on select products.

We are thinking about the future

We are reducing the environmental impact of our operations and supporting local communities.

As part of our activities, we strive for a more responsible approach to production, packaging and the company’s day-to-day operations. For example, we focus on reducing plastic packaging, making more efficient use of recycled materials and gradually expanding the number of electric and hybrid vehicles in our company fleet.

In each country, we participate in local systems for recycling end-of-life electrical appliances and batteries. In the Czech Republic, for example, we collaborate with ASEKOL and ECOBAT:

We take our commitment to society seriously. We partner with the nonprofit sector in the regions where we operate. Our support goes directly to the heart of local communities, with an emphasis on sports, education and social projects.

A fair approach

We approach every situation with an open mind, aiming to find a solution.

Our goal is for customers to have a positive experience with EMOS products, not only when using them but also when resolving any complaints.

If a customer encounters problems while using our product, we face the situation head-on. That is why we emphasize clear communication, quick resolutions and accessible support across all markets – whether a customer is handling a complaint directly with us or through our sales network.

Ethical conduct

We promote open communication and responsible conduct throughout the entire company.

We believe that trust is built through a fair and responsible approach. That is why we create an environment based on respect, open communication and clear rules.

Part of this approach is the ability to safely report inappropriate or unethical behavior through a secure channel. This reporting tool is available to our employees at this address: compliance@emos.eu.

Detailed information on whistleblower protection can be found in this document.